The Reality / Narrative Gap

We humans are always trying to fit our experience into some kind of narrative that helps us make sense of things. Unfortunately, reality rarely has a nice, neat narrative. So we end up with gaps between reality, and the stories we tell ourselves about reality. This is a challenge that creates a powerful opportunity.

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A Paper-Based Intervention for Physical Therapy

I recently went through a couple of months with a terrible back problem resulting in physical therapy and a back procedure (out-patient). Of course I can’t help but look at all my experiences through a behavior design perspective! And, as usual, I heard from my physical therapists that they have a really tough time getting

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